Why did my email not reach the client?

Needs setupFor: All staff

Email leaves BMS only once a mailbox or mail server is connected.

If an email you sent shows Saved in BMS only, it was kept in BMS but never sent: your account has no connected mailbox, and no mail server is set up. The recipients have not received it.

An email in Triage with a notice under it: Saved in BMS only - this account has no connected mailbox and no SMTP server is configured, so the recipients have not received it. — Saved in BMS only.

To fix it, connect your Gmail or Office 365 mailbox, or ask whoever runs BMS to set up the mail server. Then send the email again.