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BMSBMSHelp

Troubleshooting and FAQ

Short answers to the questions people ask first.

For: Everyone

Common questions

  • "Unable to Open ...": what it meansLiveBeing written

    Your access level does not include that area; ask an Admin.

  • Why did my email not reach the client?Needs setupBeing written

    Email leaves BMS only once a mailbox or mail server is connected.

  • "BMS AI is not connected"Needs setupBeing written

    What the message means and who can turn BMS AI on.

  • Why does a figure say MYOB AE?MYOB AE firmsBeing written

    It comes from MYOB AE and is shown exactly as AE has it.

  • A client says their link has expiredLiveBeing written

    Request links, sign-in links and seven-day invitations, and how to resend.

  • Does BMS lodge with the ATO or write into MYOB?Not offeredBeing written

    No. Lodgement stays in your MYOB tax software, and MYOB gets an import file your admin runs.

  • Browsers and devicesLiveBeing written

    Any modern browser; a phone layout you can install.

  • Trial: demo data onlyDemo onlyBeing written

    Why the banner is there and what not to enter.