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A client says their link has expired

LiveFor: AccountantAccess: Accountant

Request links, sign-in links and seven-day invitations, and how to resend.

Links to BMS for Clients expire to protect the client.

Link Lasts What the client sees
Invitation 7 days Invalid invite link, with a note that invitations expire after 7 days.
Emailed sign-in link 15 minutes That the sign-in link has expired.
Request link Until a newer one replaces it, or the work is complete The page you requested could not be found, with a note to open the most recent email.
BMS for Clients: Invalid invite link. The link is broken, or it has expired: an invitation expires after 7 days; contact your advisor for a new one.
An expired invitation.
BMS for Clients: The page you requested could not be found. The link was opened on another device, replaced by a newer one, or its work is complete.
An old request link.

To help:

  • Invitation: send a new one; see Resend, revoke or edit a client’s sign-in.
  • Sign-in link: the client asks for a new one on the sign-in page.
  • Request link: point them to the most recent email, or have them sign in and open the request there.